Shipping policy

Shipping Policy – MAXOM Marketplace

Thank you for shopping on MAXOM.
As a curated marketplace, MAXOM works with multiple independent brands. Each brand is responsible for the processing and shipping of its own products. The information below outlines how shipping works across the MAXOM Marketplace.

Order Processing Time

Processing times may vary depending on the brand, product type, and production method.

  • Each brand defines its own processing timeframe.

  • Estimated processing times are displayed on the respective product page or during checkout.

  • Processing times do not include weekends or public holidays.

Please note that orders containing products from multiple brands may be processed and shipped separately.

Shipping Methods

Shipping options are determined by the individual brand and may vary by product and destination.
Available shipping methods (such as standard or express shipping) will be shown at checkout.

Delivery timeframes depend on:

  • the brand’s location,

  • the selected shipping method,

  • and the destination country.

Estimated Delivery Times

Estimated delivery times begin after order processing and may vary by brand.

Typical delivery ranges:

  • Domestic orders: approximately 5–10 business days after processing

  • International orders: approximately 10–20 business days after processing

Please note that these are estimates only. Delays may occur due to customs processing, carrier delays, or local conditions.

Shipping Costs

Shipping costs are calculated at checkout and depend on:

  • the brand,

  • product size and weight,

  • destination,

  • and selected shipping method.

If your order includes products from multiple brands, shipping costs may be calculated separately.

Order Tracking

Once an item has been shipped, you will receive a shipping confirmation email with tracking information (if available).
Tracking details are provided by the brand responsible for fulfilling your order.

International Shipping & Customs

For international orders, customs fees, import duties, or taxes may apply depending on your country’s regulations.
These charges are the responsibility of the customer and are not included in the product price or shipping costs.

Lost or Stolen Packages

MAXOM acts as the marketplace platform and is not responsible for lost or stolen packages once an order has been handed over to the shipping carrier.

If your tracking information indicates that a package was delivered but you have not received it, please:

  • contact the shipping carrier directly, and

  • notify MAXOM support so we can assist in coordinating with the respective brand.

Questions & Support

If you have questions regarding shipping, delivery times, or your order status, please contact MAXOM Support.
We will forward your request to the responsible brand and ensure clear communication throughout the process.

📧 Contact: info@maxomwear.com

Thank you

Thank you for supporting independent brands on MAXOM.
Every order helps build a marketplace driven by identity, quality, and vision.